Responsible Gambling

Our Commitment

Gambling Should Always Be a Choice, Not a Compulsion

iDompey operates as a responsible online gaming platform serving Malaysian players. We take our obligations seriously — not because regulations require it, but because we genuinely believe that the long-term health of our players matters more than short-term revenue. That belief shapes how we build the platform, how we handle player data, and how we respond when a player shows signs of gambling-related difficulty.

Responsible gambling at iDompey means three things in practice. First, we verify that every player is aged 21 or above before they can place a single real-money wager — no exceptions. Second, we give every player direct access to a range of practical tools — deposit limits, session timers, cool-off periods, and voluntary self-exclusion — all accessible from the Account dashboard without needing to contact support. Third, we maintain a trained responsible gambling team available 24/7 to assist any player who believes their play may be becoming a problem.

If you are reading this page because you are concerned about your own gambling habits, or those of someone you care about, please know that support is available and that reaching out is the right move. The contact numbers listed on this page are free, confidential, and staffed by professionals who understand gambling-related harm.

Safe Play Principles

How iDompey Keeps Gambling Safe

Built-in safeguards that work quietly in the background — and loudly when you need them.

Strict 21+ Age Enforcement

Every Account on iDompey requires age verification before any real-money wagering or withdrawal is permitted. Government-issued ID (MyKad or passport) is reviewed by our KYC team. Accounts belonging to players under 21 are closed immediately and deposits are returned.

Deposit Limits

Set a daily, weekly, or monthly deposit limit directly from your Account settings. Limits take effect immediately when reduced and cannot be increased for 24 hours after a change is requested. This prevents impulsive decisions from overriding the limits you set when thinking clearly.

Cool-Off Periods

Need a break? A cool-off period temporarily suspends your ability to deposit or wager for a defined window — 24 hours, 48 hours, one week, or one month. During this period, your Account remains accessible for withdrawal of existing balances.

Voluntary Self-Exclusion

Players who feel their gambling has become harmful can self-exclude for a minimum period of six months, or permanently close their Account. Self-exclusion is enforced immediately. Any existing balance at the time of self-exclusion is returned to the player's registered payment method.

Reality Check Reminders

Enable session time reminders that pop up at intervals you choose — every 30, 60, or 90 minutes. These prompts display how long you have been playing and your net session result, giving you a clear, objective picture of your session without interrupting your game.

Loss Limits

In addition to deposit limits, iDompey allows players to set daily, weekly, or monthly loss limits. Once your limit is reached, further wagering is paused for the remainder of the period. Loss limits are a practical way to ensure gambling never exceeds what you have budgeted.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling rarely announces itself. These warning signs are often subtle at first. Recognising them early is the single most important step toward getting help.

Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.

Chasing losses — continuing to wager in an attempt to recover money you have already lost, often leading to larger losses.

Gambling to escape stress, anxiety, boredom, or problems at work or in personal relationships.

Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble.

Lying to family members, friends, or an employer about how often or how much you gamble.

Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling activity.

Thinking about gambling excessively — planning the next session, replaying past results, or calculating future winnings when you should be focused on other things.

Neglecting family, work, or personal responsibilities because of time or money spent gambling.

Feeling guilt, shame, or helplessness about your gambling behaviour but continuing regardless.

Needing to gamble with increasingly larger amounts in order to get the same level of excitement or satisfaction.

Having previously tried to cut back or stop gambling without success.

Jeopardising or losing a significant relationship, job, or educational opportunity due to gambling.

If any of these signs sound familiar: Recognising a problem is not a weakness — it takes honesty and courage. iDompey's support team can assist you in activating self-exclusion, setting limits, or locating professional support resources. You do not need to be in crisis to reach out. Contact us via live chat any time.

Self-Assessment

Ask Yourself These Questions

These questions are adapted from widely used responsible gambling screening tools. Answer honestly — this is for your own reflection only, not recorded by iDompey.

In the past 12 months, have you ever needed to gamble with larger amounts of money to get the same level of excitement?

Have you ever tried to cut back on gambling and found it difficult or impossible?

Have you gambled to escape from everyday problems, feelings of depression, anxiety, or to relieve a feeling of helplessness?

After losing money gambling, have you returned on another day to try to win back your losses (chasing)?

Have you ever lied to people close to you about how much time or money you spend gambling?

Have you ever borrowed money or sold anything to fund gambling?

Has gambling ever caused you significant financial difficulty, or affected your relationship with family, friends, or colleagues?

Do you feel restless, irritable, or anxious when you are not gambling, or when you try to stop?

Interpreting your answers: If you answered "yes" to two or more of the above questions, it may be worth speaking to a professional counsellor or reaching out to one of the support services listed below. There is no shame in seeking help — problem gambling is a recognised condition that responds well to early intervention. iDompey's voluntary self-exclusion tool can also be activated immediately from your Account dashboard.

Your Account Tools

How to Activate Your Safe Play Tools

All responsible gambling tools are built directly into your iDompey Account dashboard. No support ticket needed — you are in control.

Step One

Sign in to your iDompey Account using your registered username and password. Two-factor authentication adds an additional layer of security.

Step Two

Go to Account Settings

Click your Account avatar or username in the top-right corner and select "Responsible Gambling" from the Account settings menu.

Step Three

Choose Your Tool

Select from deposit limits, loss limits, session reminders, cool-off periods, or self-exclusion. Each tool has a clear description and confirmation step.

Step Four

Confirm & Activate

Confirm your selection. Limits and restrictions take effect immediately. Reduction of limits is instant; increases require a 24-hour cooling period.

If you encounter any difficulty activating these tools, or if you would prefer a support agent to apply a restriction on your behalf, our responsible gambling team is available 24 hours a day, 7 days a week via live chat. You can request any limit or restriction verbally through live chat and it will be applied to your Account within minutes.

For permanent self-exclusion requests, please contact us via email at [email protected] with the subject line "Self-Exclusion Request" and your Account username. Permanent exclusions are processed within 24 hours of receipt and cannot be reversed.

Support Resources

Professional Help Is Available

These organisations offer free, confidential support for individuals and families affected by problem gambling. Contact details are provided as plain text — please call or visit them directly.

Talian Kasih

15999

Malaysia's national welfare helpline. Available 24/7. Free call from any Malaysian line. Covers gambling-related distress, mental health, and family welfare concerns.

Befrienders KL

03-7627 2929

Kuala Lumpur-based emotional support line. Available daily. Provides non-judgmental listening support for individuals experiencing distress, including gambling-related anxiety.

GamCare

0808 8020 133

UK-based free helpline available 24/7. Accessible internationally. Offers telephone counselling, live chat support, and a self-help forum for problem gamblers and affected families.

Gamblers Anonymous Malaysia

GA Malaysia

A fellowship of men and women who share their experience, strength and hope with each other to recover from a gambling problem. Meetings held regularly in Kuala Lumpur, Penang, and Johor Bahru.

iDompey does not endorse any specific external organisation and cannot be held responsible for the services provided by third-party support bodies. Contact details are listed here in good faith for the benefit of players who may need assistance. The inclusion of UK-based resources reflects the fact that several Malaysian players find GamCare's 24/7 digital chat service particularly accessible outside of local support hours.

If you are a parent or guardian concerned about a young person's access to gambling sites, free parental control tools are available through most Malaysian internet service providers and device manufacturers. Configuring these tools at the network or device level provides an additional layer of protection beyond the platform-level age verification enforced by iDompey.

Platform Commitments

iDompey's Responsible Gambling Pledges

These are not aspirational statements. They are operational commitments that are enforced on the platform every day.

We verify every player's age before allowing real-money wagering. No exceptions, no workarounds.

Deposit limits, loss limits, and self-exclusion are available to every player at no cost and without any requirement to justify the request.

We do not market to players who are currently self-excluded or who have set a deposit limit of RM 0.

We train our support team to identify and sensitively respond to signs of gambling-related harm in player communications.

We publish accurate RTP data for all slot games so that players can make informed decisions about their expected returns.

We never describe gambling as a way to make money or solve financial problems in any marketing or on-platform communication.

Responsible gambling information is accessible on every page of the platform — never buried, never hidden behind a login wall.

Permanent self-exclusions are honoured for life. Re-registration attempts by permanently excluded players are blocked at the KYC stage.